Service Manager

Service Manager - The Greens Recovery Housing

Location: The Greens, 21 Murdock Road, Sheffield, S5 8BU
Working Hours: 37 hours per week, 9am-5pm Monday-Friday
Contract Type: Permanent
Salary: £35,520 - £51,060 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the service:

We're looking for an experienced and motivated Service Manager to lead The Greens, our 21-bed abstinence-based recovery housing project, providing 24-hour support to people committed to building and sustaining their recovery.

The service offers a safe, structured and supportive environment where residents can develop the skills, confidence and resilience needed to move on to independent living. Recently, the service has expanded to include two specialist detox/stabilisation beds, delivered in partnership with our treatment providers at Likewise.

Every resident at The Greens has made the decision to pursue abstinent recovery. Your role is to create the environment, culture and leadership that helps them succeed.

About the role:

As Service Manager, you will:

• Provide operational leadership to a dedicated staff team, ensuring the service is safe, effective and person-centred.
• You will oversee day-to-day operations, lead and develop staff, and manage quality and performance.
• You will promote safeguarding and risk management, ensure compliance with housing legislation and work collaboratively with partners to achieve the best possible outcomes for residents.
• Develop and implement a business plan for your services in conjunction with senior management.  
• Manage the budgets attached to your services in conjunction with Waythrough’s Finance Team ensuring that financial targets are met.  
• Identify and pursue opportunities to develop and expand Waythrough’s services in line with the Regional/Area Business Plans.  

About you:

We're looking for someone with the following:

• Experience managing health, social care, supported housing or substance misuse services.
• Hold or working towards a recognised Management qualification e.g. Level 5 in Management / Leadership (or have relevant time served experience)
• A sound understanding of housing legislation and regulatory responsibilities within supported housing.
• Strong leadership and people management skills.
• Experience of overseeing delivery of a wide range of interventions.
• A passion for recovery and person-centred support.
• Experience managing quality, safeguarding and operational performance.
• The ability to inspire teams and build positive relationships with partners.

Above all, we're looking for someone who lives the Waythrough values. Someone who leads with compassion, works collaboratively, acts with integrity, embraces innovation and believes in the potential of every individual. You'll be a visible leader who empowers your team, builds trusting relationships and creates a culture where both residents and colleagues can thrive.

This is an exciting opportunity to lead a well-established recovery service at a time of growth and innovation. If you're passionate about helping people transform their lives and want to lead a team that makes a genuine difference every day, we'd love to hear from you.

To view the full job and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.