Service Manager

Service Manager - Robin Hood Avenue

Location: 39a Robin Hood Avenue, Macclesfield, Cheshire, SK11 7RU (This is a frontline post therefore you would be required to be onsite)
Working Hours: Part-time 22.5 hours over 2.5 days each week (days to be discussed at later stage)
Contract Type: Permanent
Salary: £35,520 - £51,060 per annum (pro rata)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the service.

About the role:

To manage and lead the delivery of Robin Hood Avenue service, ensuring safe, effective, and high-quality provision for individuals accessing support. The postholder will oversee and support the operational team within the service, ensuring performance targets and quality standards are consistently met. 

Key duties will include:

• Lead and assist in the management of services delivered by the teams in your service.
• Ensure all service users receive appropriate and quality assessments, action plans (to support recovery, independent living or sustainable employment).
• Develop and implement a business plan for your services in conjunction with senior management.
• Identify and pursue opportunities to develop and expand Waythrough’s services in line with the Regional/Area Business Plans.
• Ensure high-quality support is provided through effective needs assessment, interventions, risk assessment and support planning and implement a structured programme of meaningful activities.
• Manage, mentor, coach and ensure the development of staff reporting to you, including volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and carrying out performance and development reviews.
• Manage the budgets attached to your services in conjunction with Waythrough’s Finance Team ensuring that financial targets are met.  
• Support and ensure effective systems are in place for monitoring and recording all aspects of the service(s) directed by the contract. Analyse information and utilise analysis to continuously improve the service.
• Implement financial and administrative control systems and operate within agreed budgets.
• Ensure that services work within the required standards of the Quality Assessment Framework. 

About you:

• Hold or working towards a recognised Management qualification e.g. Level 5 in Management / Leadership (or have relevant time served experience).
• Experience of managing and delivering high quality and effective support services to achieve outcomes and key performance indicators. 
• Knowledge and experience of supporting vulnerable clients. 
• Experience of overseeing delivery of a wide range of interventions. 
• Experience of liaising with Commissioners / stakeholders and representing the employing organisation and their services positively. 
• Experience of working with models of service delivery.

To view the full job and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.