Service Modernisation Manager

Marks Consulting Partners are currently looking for a Service Modernisation Manager to work with one of our Local Authority clients in Middlesex.

What the Job Will Be Doing

• Leading complex transformation and service improvement programmes across Housing Needs and Homelessness.
• Managing multiple projects from initiation through to implementation, ensuring delivery on time, within budget and to agreed objectives.
• Reviewing existing housing processes, identifying areas for improvement and implementing more efficient ways of working.
• Developing business cases, project plans and governance documentation for senior leadership approval.
• Working closely with Housing Needs, Homelessness, IT, Finance, HR, Legal and Transformation teams to deliver service improvements.
• Ensuring compliance with the Housing Act 1996, Homelessness Reduction Act 2017 and the Homelessness Code of Guidance.
• Monitoring project risks, budgets, milestones and performance, providing regular updates to senior management.
• Leading service improvement initiatives that enhance customer outcomes, strengthen governance and improve operational performance.
• Researching best practice, emerging legislation and innovative service delivery models to support continuous improvement.
• Working with senior stakeholders to embed change across the organisation and ensure projects deliver measurable benefits.
• Producing high-quality reports, business cases and presentations for senior leaders and governance boards.
• Championing a culture of continuous improvement and supporting the delivery of strategic housing objectives.

What You Will Need

• Previous experience managing transformation, service improvement or modernisation projects within a Local Authority or Housing Association.
• Strong knowledge of Housing Needs, Homelessness legislation and statutory duties.
• Experience delivering complex projects from inception through to implementation.
• Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and Homelessness Code of Guidance.
• Experience producing business cases, project documentation and reports for senior stakeholders.
• Excellent stakeholder management skills with the ability to influence and build relationships across multiple services.
• Strong analytical skills with experience reviewing services, identifying efficiencies and implementing change.
• Experience managing project budgets, risks and governance processes.
• Project Management qualification such as PRINCE2, APM or equivalent (desirable).
• Excellent communication, organisational and problem-solving skills.