Service Owner Specialist
Cadent · Direct employer
Cadent Gas Ltd
Own the service. Drive the experience. Deliver excellence.
As our Service Owner Specialist, you’ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you’ll be the go-to expert for operational excellence, incident resolution, and continuous improvement.
This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.
Why you'll love this role
- Service Leadership – Own the performance and integrity of critical IT services.
- Operational Impact – Ensure 24x7x365 service availability and rapid incident resolution.
- Strategic Influence – Collaborate with senior stakeholders and vendors to drive improvements.
- Continuous Improvement – Lead service reviews, audits, and performance reporting.
- Cross-Functional Collaboration – Work across IT, business, and supplier teams to deliver results.
What you'll bring:
- Extensive IT service management experience in a multi-sourced environment.
- Strong background in managing third-party service providers and SLAs.
- ITIL Foundation qualification (minimum).
- Proven ability to lead, influence, and manage change.
- Excellent communication skills with the ability to translate technical issues into business language.
- Experience with PRINCE2 and Agile methodologies.
- Strong customer service ethos and stakeholder engagement skills.
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