ServiceNow Technical Architect

Experis

Remote-friendly


Technical Architect - ServiceNow ITOM

Location: Hybrid Preston 60% Onsite
Inside IR35
Clearance Required: Active SC Clearance
Nationality Requirement: Sole UK National



The Opportunity

We are looking for an experienced ServiceNow ITOM Technical Architect to support the design and delivery of ServiceNow IT Operations Management capabilities within a large-scale, complex enterprise environment.

This is a key architectural role where you will provide technical leadership across ServiceNow ITOM solutions, helping shape strategy, define architecture, and ensure successful delivery of scalable, secure, and maintainable solutions.



Key Responsibilities

  • Lead architecture and solution design activities for ServiceNow ITOM implementations.
  • Define technical architecture across:
    • Discovery
    • Service Mapping
    • Event Management
    • Cloud Discovery
    • CMDB
  • Provide governance and technical assurance across delivery teams.
  • Design integrations between ServiceNow and enterprise monitoring and infrastructure tools.
  • Support solution estimation, planning, and architectural approvals.
  • Collaborate with stakeholders to define requirements and future-state roadmaps.
  • Ensure CMDB design supports operational processes, service visibility, and reporting needs.
  • Provide technical leadership and guidance to developers, administrators, and project teams.
  • Support client presentations, solution reviews, and bid activities where required.


Essential Skills & Experience

  • Proven experience working as a ServiceNow Architect.
  • Extensive hands-on experience delivering ServiceNow ITOM solutions.
  • Strong expertise in:
    • Discovery
    • Service Mapping
    • CMDB
    • Event Management
    • Cloud Discovery
  • Experience integrating ServiceNow with enterprise monitoring and infrastructure platforms.
  • Strong understanding of ITIL and enterprise service management principles.
  • Experience designing secure, scalable, and enterprise-grade ServiceNow solutions.
  • Excellent stakeholder management and communication skills.
  • Experience working within complex enterprise environments.


Desirable Skills

  • Operational Intelligence / AIOps experience.
  • ServiceNow Certified Technical Architect (CTA).
  • ServiceNow Certified Master Architect (CMA).
  • ServiceNow ITOM certifications.
  • ServiceNow Certified System Administrator.
  • Experience working within regulated, secure, or defence environments.













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