Shipping Coordinator

Import, Export & Customs Coordinator
Newcastle Upon Tyne
Circa £30K

The Role

We are working with a leading business seeking an experienced Import, Export & Customs Coordinator to join their growing team. This is an excellent opportunity for a customs professional with a strong understanding of international freight movements, customs compliance and duty processing.

Working within a fast-paced environment, you will be responsible for managing customs clearance activities across multiple transport modes, ensuring shipments are processed accurately and efficiently while delivering a high level of customer service.

Key Responsibilities

• Prepare and submit customs declarations for import shipments across sea, air and road freight movements.
• Ensure all customs entries are completed accurately and in line with current HMRC regulations and compliance requirements.
• Manage duty and VAT payments, including processing through deferment and cash duty accounts.
• Handle customs-related documentation and maintain accurate shipment records.
• Raise invoices for freight forwarding and customs clearance services.
• Investigate and resolve customer invoice queries in a timely and professional manner.
• Manage supplier and purchase invoice discrepancies, ensuring prompt resolution.
• Support customers with duty and tax-related enquiries, providing clear guidance and solutions.
• Monitor and administer duty accounts, including both cash and deferment facilities.
• Coordinate customs requirements for courier shipments and ensure smooth end-to-end processing.
• Liaise with customers, carriers, customs authorities and internal teams to ensure the efficient movement of goods internationally.

About You

• Previous experience within customs clearance, freight forwarding or international logistics.
• Proven knowledge of import customs procedures across air, sea and road freight.
• Experience managing duty and VAT payments, including deferment accounts.
• Strong understanding of customs regulations and import/export compliance.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple priorities within a fast-paced logistics environment.
• Strong communication skills with the ability to resolve queries and build effective working relationships.

For more information and to apply, get in touch with Skye Madden – Managing Consultant at Jackson Hogg.