Stakeholder and Public Liaison Officer in North East

Are you an experienced Customer Service or Administrative professional with excellent communication skills and the ability to build positive relationships with members of the public and key stakeholders?

Elvet Recruitment is recruiting for a Stakeholder and Public Liaison Officer to join an established construction business based in County Durham, supporting a major project and acting as the primary point of contact for members of the public, local businesses and stakeholders affected by ongoing construction activities.

This is an excellent opportunity for someone with a background in customer service, administration or communications to take ownership of stakeholder enquiries, manage complaints and support the smooth delivery of project communications.

Working closely with the Site Team and Corporate Communications Department, you'll play an important role in maintaining positive relationships, ensuring enquiries are dealt with professionally and keeping stakeholders informed throughout the project.

What You’ll Be Doing

• Managing the dedicated project email account and responding to enquiries, compliments and complaints.

• Recording all stakeholder contact accurately within the designated project log.

• Ensuring complaints, incidents and insurance claims are recorded and managed in line with company procedures.

• Liaising with members of the public and local businesses directly affected by construction activities.

• Arranging visits and meetings with residents, businesses and other stakeholders.

• Acting as the first point of contact for visitors at the project visitor centre or site office.

• Organising and facilitating visitor centre events, including visits from schools, universities and construction organisations.

• Preparing weekly and monthly reports for the Site Team, client and Corporate Communications Department.

• Attending monthly progress meetings and providing updates on stakeholder communications.

• Coordinating project website updates and supporting wider communications activities.

• Supporting PR, community engagement and social value events.

• Providing guidance to site teams on public engagement, customer service and managing difficult conversations.

• Ensuring all activities comply with health and safety, safeguarding and GDPR requirements.

What We’re Looking For

• At least 2 years' experience within a customer service or administrative environment – essential.

• Excellent written and verbal communication skills.

• Strong customer service skills with a polite, approachable and professional manner.

• Confident dealing with complaints, resolving issues and managing difficult conversations.

• Good IT skills, including Microsoft Office.

• Excellent organisational and time management skills, with the ability to manage competing priorities.

• High attention to detail and the ability to maintain accurate records.

• A proactive, solutions-focused approach with the ability to use your own initiative.

• Reliable, punctual and comfortable working independently and as part of a wider team.

Desirable:

• Experience updating customer service websites.

• Familiarity with social media platforms.

• Previous experience within communications, PR or marketing.

• A relevant professional qualification.

• General understanding of the construction or civil engineering sector.

The Details

• Location: County Durham

• Contract: 1-year fixed-term contract

• Driving Licence: Full UK driving licence essential

This is a fantastic opportunity for an organised and personable Customer Service or Administrative professional looking to develop their experience within the construction industry. You'll play a key role in community engagement, stakeholder relationships and ensuring effective communication throughout an important construction project.

For this position, Elvet Recruitment Limited will be acting as an employment agency in relation to fixed-term contract recruitment on behalf of our client.

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Please contact Heather Sweetman at Elvet Recruitment to discuss this opportunity in more detail.