Team Leader

Team Leader

Location:  London

Salary:  £30,082 per annum

Vacancy Type:  Permanent, Full Time

As Team Leader, you will lead and support a team of practitioners delivering health and wellbeing interventions to adults affected by substance use. You will ensure that support is person-centred and tailored to individual needs, using both harm reduction and abstinence-based approaches, alongside support for low-level mental health needs.

On a day-to-day basis, you will allocate caseloads, manage a small number of complex cases and provide supervision, guidance and development to your team. You will ensure that work is delivered to a high standard, deadlines are met and the service achieves the performance targets and outcomes set by Forward, commissioners and the prime contractor.

Working closely with the Service Manager, you will support the accuracy and timely submission of service data and contribute to the effective running and ongoing development of the service.

At times, you will act as the most senior representative on site and deputise for the Service Manager, ensuring the smooth and effective operation of the service.

Building strong relationships will be central to the role. You will develop a positive and collaborative relationship with your manager, colleagues and partner agencies to ensure effective partnership working and the best possible outcomes for service users.

About You

We are looking for an experienced people manager who is passionate about motivating, developing and supporting others to achieve their potential.

You will have demonstrable experience of managing teams, performance and staff development, with the ability to provide effective leadership, guidance and support. You will be confident managing competing priorities, solving problems and making effective decisions in a busy service environment.

You will have experience of building and maintaining strong relationships with both internal and external stakeholders and be comfortable working collaboratively with partner agencies. Knowledge and experience of implementing formal procedures and policies is also important.

You will bring excellent problem-solving, negotiation, project management and time management skills, alongside the ability to work calmly and effectively under pressure.

Most importantly, you will have a genuine commitment to developing people and delivering high-quality, person-centred services that achieve positive outcomes for people affected by substance use.

Please note: This role is subject to successful prison vetting clearance prior to appointment. The vetting process can take several weeks, so candidates should be aware that this may affect the anticipated start date.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Support for Families – We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace.
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.