Technical Support Coordinator at Origin Global, High Wycombe

At Origin, we're looking for a proactive and highly organised Technical Service Coordinator to join our Technical Support team.

As a leading British manufacturer of premium aluminium doors and windows, we're committed to delivering exceptional customer service long after our products have been installed. You'll play a key role in keeping our field service operation running smoothly, coordinating technicians, managing customer appointments and ensuring an excellent aftersales experience.

• Planning and coordinating field technician schedules, service appointments and workloads to maximise efficiency.

• Acting as a key point of contact for customers, trade partners and technicians, ensuring clear and timely communication.

• Managing changing priorities, resolving scheduling challenges and coordinating follow-up works.

• Reviewing technician reports, tracking outstanding actions and maintaining accurate service records.

• Monitoring technician performance and service KPIs, identifying opportunities to improve efficiency and customer experience.

• Supporting day-to-day administration, including reporting, purchase orders and service-related enquiries.

We're looking for someone who thrives in a busy environment, enjoys problem-solving and takes pride in keeping things on track.

You'll ideally have:

• Previous experience coordinating field-based engineers, technicians or service teams.

• Experience within manufacturing, construction products or technical services.

• Experience using CRM, ERP or service management systems.

• Excellent organisational, planning and communication skills.

• Confidence managing competing priorities and responding to unexpected challenges.

• Good Microsoft Excel skills and the ability to interpret operational data.

• A proactive, customer-focused approach with excellent attention to detail.

Experience with KPI reporting or workforce planning would be an advantage.

Origin offers employees a competitive benefits package:

• Health & wellbeing: Subsidised healthcare, 24/7 virtual GPs and confidential employee support.

• Family & future: Enhanced family benefits and life assurance.

• Time & recognition: Christmas shutdown and long-service awards.

• A little extra: Gym and retail discounts, Cycle to Work, social events and selected Wycombe Wanderers FC tickets.

• Development: Training, opportunities to learn new skills and room to progress.