Technical Support Officer

The starting salary for this role is £13,864 per annum (pro rata to £34,660 FTE), working 14.4 hours per week.

We have an opportunity to join our Street Works Support Team as a Technical Support Officer, providing essential financial, customer service and administrative support to the wider Street Works function.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

As a Technical Support Officer within the Street Works team, you will play an important role in supporting the safe and efficient operation of Surrey's highway network. The role combines customer service and financial administration, requiring you to respond to enquiries from residents, utility companies and colleagues about street works, traffic disruption, permits and associated charges. You will review and process highway works information, raise invoices, maintain accurate records and ensure charges are correctly applied, while providing clear, timely information and resolving queries professionally.

Working in a busy and supportive team, you will help ensure street works information is accurate, compliant and effectively communicated. Success in the role requires strong attention to detail, excellent customer service and the ability to work collaboratively in a continually evolving environment. Through effective record-keeping, problem-solving and customer engagement, you will help reduce complaints, support compliance and maintain positive relationships with residents, works promoters and internal stakeholders.

Over the next 12-18 months, you will also support business continuity during Local Government Reorganisation, as Surrey County Council transitions to East Surrey Council and West Surrey Council. You will help maintain consistent processes, accurate data and clear communication across systems, supporting service quality and customer confidence during this period of change.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Ability to work accurately with street works information and charges
• Experience of working with case management or highways systems
• Strong customer service and communication skills
• High level of attention to detail and financial awareness
• Collaborative, adaptable and learning‑focused approach

To apply, we request that you submit a CV and you will be asked the following 4 questions:

1. Please describe your experience of working with detailed operational information, records or data. How have you ensured accuracy and maintained high standards of quality in your work?
2. Tell us about your experience of using case management, highways, permit or other business systems to manage enquiries, processes or records. What was your role and how did you use the system effectively?
3. Please provide an example of when you delivered excellent customer service while dealing with a challenging enquiry or complaint. What actions did you take and what was the outcome?
4. Describe a time when you worked collaboratively within a changing environment or during a period of organisational change. How did you adapt, support colleagues and ensure work was completed successfully?

The job advert closes at 23:59 on 09/08/2026 with interviews planned to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.