Temporary Accommodation Officer
Niyaa People Ltd
The role will involve working closely with individuals and families in temporary accommodation, helping them maintain their tenancy, maximise their income and progress towards secure, permanent housing.
Key Responsibilities of a Tmporary Accommodation Officer:
- Manage a caseload of residents in temporary accommodation, providing housing advice, guidance and tenancy sustainment support.
- Work with residents on a one-to-one basis to develop personal housing plans and support their move towards permanent accommodation.
- Provide advice and assistance with Housing Benefit, Universal Credit, PIP, appeals and income maximisation.
- Monitor rent accounts and arrears, working with residents and Customer Accounts teams to establish sustainable payment and budgeting plans.
- Manage tenancy terminations, voids and allocations, helping to minimise void turnaround times.
- Respond proactively to ASB, nuisance, harassment and safeguarding concerns, working with relevant teams and external agencies.
- Undertake regular accommodation and scheme inspections, monitor repairs and ensure properties and communal areas remain safe and well maintained.
- Maintain accurate housing and customer records, ensuring compliance with relevant legislation, policies and data requirements.
- Work collaboratively with supported housing teams, local authorities, social services, health professionals and voluntary-sector providers.
- Experience within housing, supported housing, homelessness, temporary accommodation or a related care/support environment.
- Good knowledge of housing management, tenancy sustainment and relevant housing legislation.
- Experience working with vulnerable residents and complex needs, with an understanding of safeguarding and trauma-informed approaches.
- Knowledge of welfare benefits and financial inclusion, including Housing Benefit and Universal Credit.
- Strong communication and interpersonal skills, with the ability to build trust and manage sensitive conversations.
- Experience managing ASB, tenancy issues and safeguarding concerns.
- A proactive, customer-focused approach and the ability to work independently while collaborating effectively with partner agencies.
- Good IT skills and experience maintaining accurate customer and housing records.
If this Temporary Accommodation Officer role is of interest, please apply or contact (url removed)
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