Temporary Accommodation Officer

I’m currently recruiting for an experienced Temporary Accommodation Officer to join a Local Authority in the South West on a long-term interim basis.

This is a great opportunity for someone with a background in temporary accommodation, homelessness, housing options or housing management who is confident managing both residents and properties.

You’ll take responsibility for a portfolio of temporary accommodation, working closely with homeless households, landlords, accommodation providers and internal housing teams. The role covers the full range of day-to-day issues, from placements and tenancy management to arrears, repairs, inspections and void management.

Rate: £27 - £34
Contract: Interim / Temporary
Duration: Long-term opportunity
Location: South West
Working pattern: Hybrid – 3 days site-based

What you'll be responsible for

• Managing a portfolio of temporary accommodation and ensuring properties remain occupied, suitable and well maintained.
• Arranging placements for households presenting as homeless and ensuring residents receive the appropriate information when moving into accommodation.
• Managing day-to-day tenancy and licence matters, including breaches, arrears and tenancy changes.
• Monitoring voids and occupancy levels, with a focus on reducing empty accommodation and associated costs.
• Carrying out property inspections and resident visits to identify any issues and ensure accommodation meets required standards.
• Coordinating repairs and maintenance with landlords, contractors and accommodation providers.
• Maintaining effective relationships with private landlords and temporary accommodation suppliers.
• Dealing with resident complaints, neighbour disputes and more complex housing issues.
• Taking action where tenancy or licence conditions are breached, including supporting Notices to Quit and legal proceedings where required.
• Supporting vulnerable residents with access to housing advice, benefits, employment and other relevant services.
• Managing households leaving temporary accommodation and dealing with abandoned belongings where necessary.
• Keeping property, resident and financial records accurate and up to date.
• Monitoring temporary accommodation expenditure and producing KPIs and performance reports.
• Using Excel and Power BI to analyse occupancy, financial and performance information.
• Working with colleagues across housing and partner agencies to ensure homelessness duties are delivered effectively.
• Ensuring all activity complies with relevant housing and homelessness legislation, statutory guidance and health & safety requirements.

Who I'm looking for

I'm particularly interested in candidates who have worked in Temporary Accommodation, Housing Options, Homelessness or Housing Management.

You don't necessarily need to have the exact job title of Temporary Accommodation Officer. Relevant experience could include:

Housing Officer | Housing Options Officer | Homelessness Officer | Temporary Accommodation Officer | Housing Management Officer | Tenancy Officer | Homelessness Prevention Officer

You'll ideally have experience dealing with:

• Homeless or vulnerable households
• Tenancy and licence management
• Rent arrears and rent collection
• Temporary accommodation or property management
• Voids and lettings
• Repairs and property inspections
• Landlord and contractor liaison
• Resident complaints and complex cases
• Housing and homelessness legislation
• KPIs and performance reporting

You'll need to be confident dealing with a busy workload, able to manage your own caseload and comfortable communicating with residents, landlords and other professionals.

Strong Excel skills are required, while Power BI experience would be an advantage.