Tenancy Sustainment Officer

Marks Consulting Partners are currently looking for a Tenancy Sustainment Officer to work with one of our Housing Association clients in London.

What the Job Will be doing

• Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure.
• Completing holistic needs assessments, home visits, risk assessments and personalised support plans.
• Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits.
• Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation.
• Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice.
• Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate.
• Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support.
• Supporting residents to develop independent living skills and improve long-term tenancy sustainability.
• Chairing multi-agency meetings and coordinating support plans for complex cases.
• Maintaining accurate case records, support plans and performance information using housing management systems.
• Promoting employment, training and financial inclusion opportunities to residents.
• Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets.
• Responding to complaints and delivering a high-quality, resident-focused service.

What You Will Need

• Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role.
• Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation.
• Experience supporting vulnerable residents with complex housing, financial or welfare needs.
• Experience carrying out home visits, needs assessments and developing support plans.
• Good understanding of safeguarding, tenancy sustainment and homelessness prevention.
• Experience working collaboratively with local authorities, health services and external support agencies.
• Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds.
• Experience managing a busy caseload and maintaining detailed case records.