Training Administrator - On-site in Huntingdon in Cambridgeshire

Job Title: Training Administrator

Location: Huntingdon
Employment Type: Full-Time, Permanent
Working Hours: Monday to Friday, 9:00 am - 5:00 pm (office-based)
Salary: £23,132 - £26,000 per annum, depending on experience
Reporting To: Training Manager

Benefits

• 25 days annual leave plus bank holidays
• 6% employer pension contribution
• £50,000 Death in Service benefit
• Training and development opportunities
• Annual salary review
• Long service awards

Job Overview

We are seeking an organised, proactive and customer-focused Training Administrator to support the coordination and delivery of classroom-based and online training programmes.

The role involves managing course enquiries and bookings, coordinating training arrangements, supporting delegates and trainers, and maintaining accurate administrative records.

Working within a small team, the successful candidate will have strong organisational and communication skills, excellent attention to detail and the ability to manage competing priorities while delivering a professional customer service.

Key Responsibilities

1. Training Enquiries and Bookings - 25%

• Respond to telephone and email enquiries about courses, dates and bookings.
• Follow up prospective customers to encourage registrations.
• Process course and examination bookings and maintain accurate records.
• Prepare invoices and record and reconcile payments.

1. Online Training Administration - 25%

• Coordinate online training schedules, registrations and platform administration.
• Support trainers and delegates during live virtual sessions.
• Issue joining instructions, schedules and programme updates.
• Assist with routine administrative and technical queries.

1. Course Administration and Coordination - 25%

• Prepare joining instructions, attendance registers and delegate information.
• Welcome delegates and support trainers with course arrangements.
• Organise training rooms before and after courses, meetings and examinations.
• Coordinate refreshments, lunches and other practical requirements.
• Ensure facilities are ready for scheduled activities.

1. Course Records and Feedback - 10%

• Prepare and issue attendance certificates.
• Collect, record and share delegate feedback.
• Escalate concerns or issues where necessary.
• Maintain accurate attendance records and course documentation.

1. Specialist Training Programmes - 5%

• Coordinate registrations, onboarding, invoicing and programme records.
• Liaise with candidates, employers, trainers and assessors.
• Monitor administrative progress and maintain relevant documentation.

1. Website Administration - 5%

• Maintain accurate course and examination dates on the website.
• Update course descriptions, availability and other training information.

1. General Administrative Support - 5%

• Arrange cleaning and order training materials and office supplies.
• Maintain team diaries and training schedules.
• Support colleagues and wider operational activities.
• Identify opportunities to improve administrative processes.
• Undertake other reasonable duties as requested by management.

Essential Qualifications and Experience

• Previous experience in an administrative or customer service role.
• Experience handling enquiries, bookings and competing priorities.
• Good record-keeping and general administration skills.
• Proficiency in Microsoft Office, particularly Outlook and Excel.

Desirable Qualifications and Experience

• Experience within training, education or learning environments.
• A-level qualifications, equivalent education or relevant administrative experience.
• Familiarity with CRM systems, booking platforms or databases.
• Experience following up enquiries and improving administrative processes.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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