Training & Development Agent
Panda
Training & Development Agent
Location: Millennium Business Park, Cappagh Road, Dublin 11, D11 PN52
Hours: Full-time, Monday to Friday, working either 8am–5pm or 9am–6pm
Reporting to: Customer Care Experience Manager
About the Role
We are looking for a Training & Development Agent to support the performance and development of our Customer Care and Sales & Loyalty teams.
You will lead new-starter training, deliver coaching and refresher sessions, monitor call quality and help employees adapt to new systems and processes. This is a hands-on role for someone who understands Panda’s operation, communicates clearly and enjoys helping others improve.
What You’ll Be Doing
As a Training & Development Agent, you will:
- Deliver onboarding and training for new starters
- Ensure employees understand Panda’s values, expectations and performance standards
- Provide ongoing coaching and support to Customer Care and Sales & Loyalty agents
- Monitor calls and complete quality management reviews
- Give clear, constructive feedback to improve individual and team performance
- Deliver refresher training and targeted support where needed
- Identify training and development needs across the teams
- Support the rollout of new systems, processes and operational updates
- Act as a point of contact for employee questions
- Provide day-to-day guidance and support to other trainers
- Maintain training records, materials and process documents
- Evaluate training effectiveness and recommend improvements
- Work with the Customer Care Experience Manager to maintain consistent training and quality standards
We are looking for someone with:
- At least 12 months’ experience working at Panda
- Strong knowledge of Panda’s operations, policies and processes
- Excellent communication and coaching skills
- The confidence to provide honest and constructive feedback
- A good understanding of effective training and development methods
- The ability to build positive working relationships across different teams
- Strong organisational skills and attention to detail
- Proficiency in Microsoft Office
- The ability to commute to Millennium Business Park in Dublin 11
This is an opportunity to help shape how we develop our people and support our customers. You will have a direct impact on employee confidence, call quality and overall team performance while developing your own experience in training, coaching and continuous improvement.
Panda is an equal opportunities employer committed to building a diverse workforce that reflects the communities we serve.
About The Company
We are Panda. We value waste.
We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.
Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.
At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.
We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.
We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.
And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.
Our journey depends on talented, committed people who want to make an impact.
Take the first step and join us on the journey.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)
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