Transport Clerk in Peterborough, Cambridgeshire

About the Role:

Our client is looking for an organised and proactive Transport Clerk to join the transport team at our Peterborough operation.

Working within a busy general haulage and Palletways network environment, you will play an important role in coordinating daily transport operations, supporting drivers and ensuring deliveries are managed efficiently and professionally.

This is a hands-on role that would suit someone with previous experience in transport administration, logistics or a transport office environment, although candidates with strong organisational and customer service skills will also be considered.

Key Responsibilities:

• Booking deliveries into customer delivery points and coordinating delivery schedules
• Tracking drivers and monitoring vehicle movements throughout the day
• Communicating with drivers to provide updates and resolve any operational issues
• Briefing drivers before departure and ensuring they have the required information for their routes
• De-briefing drivers when they return and capturing relevant delivery or operational information
• Handling incoming telephone calls and responding to customer queries professionally
• Liaising with customers, drivers and internal teams to resolve delivery issues
• Supporting the day-to-day running of the transport operation
• Updating transport systems and maintaining accurate records
• Assisting with general transport administration as required
• Working within the requirements and processes of the Palletways pallet network

We're looking for someone who is:

• Organised and able to manage multiple tasks in a busy environment
• Confident communicating with drivers, customers and colleagues
• Comfortable working in a fast-paced transport environment
• Customer-focused with good telephone manner
• Proactive and able to solve problems quickly
• Accurate with administration and record keeping
• A good team player who can work under pressure
• Ideally experienced within transport, logistics, haulage or pallet networks

Working Hours:

• Monday to Friday
• 8:30am – 5:30pm

What We Offer:

• £32,500 per annum
• 21 days' annual leave + Bank Holidays
• Monday–Friday working pattern
• Opportunity to work within an established general haulage and Palletways operation
• A varied role with genuine involvement in the day-to-day transport operation