Travel Support Specialist

Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Travel Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing  day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours.

This travel company have a great reputation in the travel industry offering career growth within a supportive team

Travel Support Specialist Duties:

• Manage requests submitted to all Operations desks via Salesforce within SLA
• Provide support with requests related to issuing, reissuing and refunding complex tickets
• Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx.
• Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency
• Assist with the processing and coordination of group bookings
• Create credentials for aggregators
• Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus
• Participate in monthly team meetings to review performance and updates.
• Provide feedback to the Line Manager to support team development and improvement.

Travel Support Specialist – Essential Requirements:

• Experience in business and/or leisure travel is imperative.
• Able to work Friday – Tuesday – working 12-8.30 in the weekdays and some weekends 9-5:30pm.
• Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC).
• Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline.
• Solid understanding of group booking processes.
• Experience of using Atriis and Concur.
• Strong overall knowledge of travel products and services.
• Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA.
• Exceptional communication & customer service skills.
• Strong command of the English language, both written and verbal.
• Good understanding of the leisure Tour Operator fares.
• Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential.

Travel Support Specialist – Benefits:

• Supportive team
• Lucrative bonus
• Pension Scheme
• Remote working (UK only)
• Generous holiday leave entitlement
• Dental
• Life & health insurance
• Health insurance
• Plus many more benefits.