Van Driver / Drivers Mate
LWC Drinks · Direct employer
Van Driver / Driver's Mate
Reports To
Warehouse Supervisor, Warehouse & Distribution Manager, and Depot Manager
Depot
LWC Northampton
Purpose of the Role
This is a dual-role position within our Warehouse & Distribution team. The successful candidate will be expected to work flexibly across logistics and warehouse duties as required by the needs of the business.
The role involves supporting the delivery of products to customers in a safe, professional and efficient manner, whilst maintaining excellent customer service standards. When not undertaking delivery duties, the successful candidate will assist with warehouse operations, including stock handling, order picking and loading activities.
Flexibility, reliability and a willingness to support all areas of the operation are essential.
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Responsibilities
• Assist the driver in preparing the vehicle and carrying out daily vehicle checks.
• Ensure all products for delivery are loaded correctly, safely and in accordance with delivery documentation.
• Assist with deliveries to customers, ensuring goods are delivered accurately and professionally.
• Support drivers in checking run sheets, delivery routing and customer requirements.
• Execute any special customer requests detailed on delivery documentation.
• Check deliveries at each customer location to ensure accuracy.
• Communicate any stock shortages or delivery issues to customers and management.
• Return empty cases and gas bottles and ensure they are stored correctly upon return to the depot.
• Assist the driver with all required vehicle and delivery checks.
• Ensure all health and safety procedures are adhered to at all times.
• Maintain customer confidentiality regarding premises and operational information.
• Represent LWC Drinks professionally and wear the correct company uniform at all times.
• Conduct daily vehicle inspections and operator maintenance checks to ensure the vehicle is roadworthy and clean.
• Safely load and secure products for delivery.
• Plan delivery routes efficiently using run sheets, customer requirements and operational instructions.
• Deliver products safely, professionally and courteously to customers.
• Complete all delivery documentation accurately, including proof of delivery and collection records where applicable.
• Handle customer queries and special delivery instructions professionally.
• Return all empty cases and gas bottles to the depot and ensure they are stored correctly.
• Complete all vehicle and delivery checks and submit documentation to the Distribution Manager.
• Maintain excellent customer service standards at all times.
• Comply with all road traffic legislation and company driving standards.
• Support warehouse operations when delivery duties are not required.
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Knowledge, Skills & Experience
• Full UK driving licence appropriate for the vehicle being driven.
• Strong communication and customer service skills.
• Good teamwork and interpersonal skills.
• Ability to work flexibly across warehouse, driver's mate and driving duties.
• Good understanding of health and safety requirements.
• Strong organisational skills and attention to detail.
• Reliable, dependable and able to work in a fast-paced environment.
• Positive attitude and willingness to support the wider team.
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About LWC Drinks
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
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