Vehicle Service Advisor in Oxford, Oxfordshire

Service Advisor - Main Dealer 

We are currently recruiting for a Service Advisor to join a busy and established main dealer, representing a fantastic opportunity for someone looking to develop their career within the motor trade.

We are open to candidates with previous motor trade experience, even if they haven't worked specifically as a Service Advisor. Whether your background is in parts, vehicle sales, vehicle administration or another customer-facing automotive role, we'd love to hear from you!

The Role:

• Acting as the first point of contact for customers bringing their vehicles in for servicing and repairs.

• Building strong relationships with customers and providing a high standard of customer service.

• Booking vehicles into the workshop and managing service appointments.

• Liaising with technicians and workshop staff to keep customers updated on progress.

• Preparing job cards, providing repair estimates and discussing additional work where required.

• Handling customer queries and ensuring a smooth experience from vehicle drop-off to collection.

• Identifying opportunities to maximise workshop revenue through additional work and upselling.

Working Hours & Salary:

• Monday to Friday: 8:00am – 6:00pm.

• 1 in 4 Saturdays: 8:00am – 12:00pm.

• Basic salary: £30,000 – £33,000 DOE.

• OTE: £46,000.

What's on Offer?

• 31 days' annual leave, inclusive of Bank Holidays.

• Contributory company pension scheme.

• Life insurance worth 3x your annual salary.

• Substantial employee discounts on vehicle parts, personal vehicle purchases and servicing.

• Access to an employee rewards and benefits platform.

• Employee Assistance and Support Programme.

• Potential access to private medical insurance, depending on role.

• Structured training and genuine career progression opportunities.

• Official Volvo manufacturer training.

What We're Looking For:

• Previous experience within the motor trade is preferred, but not necessarily in a Service Advisor position.

• A strong customer service background with excellent communication skills.

• A confident and professional approach when dealing with customers.

• Good organisational skills and the ability to manage multiple priorities.

• A positive attitude, willingness to learn and desire to progress within the automotive industry.

Interested?

If you have automotive experience and are looking for your next opportunity, we'd love to hear from you. Get in touch today to find out more!

Other Opportunities & Referral Scheme

If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you. We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place.

Confidential Job Search – Silent Search™

Looking for a new role but want to keep things private? With Silent Search™, your details remain anonymous until interview stage. We will always speak with you before submitting your CV to any client, so please ensure your contact details are up to date. If you’d like to learn more, please send your current CV and get in touch.