Workplace Adjustment Lead in Crawley, West Sussex

To support our employees and to encourage a sense of belonging for all, our client has created a workplace adjustments service (WAS). The Service is currently being piloted in two countries and will be rolled our globally over 5 years.

To ensure an equitable and supportive workplace for all our employees, a new contract role has been created: Workplace Adjustment Lead (WPAL). The postholder reports to the Director, Total Talent and Culture and works with key stakeholders to provide improvements and guidance to our adjustments processes globally. The WPAL provides support for employees to secure fair and reasonable adjustments to improve our working culture

Areas of responsibility:

• Support the effective roll out of the WAS in live locations
• Ensure a smooth process for WPA requests from staff (and contractors where applicable)
• Facilitate the introduction and promotion of the service into new locations, considering local practices and cultural nuances
• Engage with key stakeholders and suppliers to effectively support project planning
• Ensure the effective and efficient running of the WAS
• Maintain the WAS front-end including portal, FAQs, mailbox, and emails
• Promote awareness and understanding of workplace adjustment processes and support available across all key stakeholder groups to include communications roll out
• Generate reports and management data to support growth, adaptations, and continuous improvement of the service
• Act as first line trouble-shooter for supply or customer concerns
• Review and maintain common adjustments catalogue
• Support process change as the service matures/expands to other locations
• Develop expert knowledge to ensure best practice in disability inclusion.

Previous experience and knowledge preferences:

• A demonstrable commitment for disability inclusion. To include understanding of accessibility challenges in the workplace.
• Experience of talent acquisition/management process
• Strong team working skills, with the ability to lead by influence.
• Project management and customer service management skills
• Broad understanding of diversity and inclusion and its importance for the future of work
• Strong diplomacy skills
• Reporting, data analytics, and presentation experience
• Ability to communicate across all levels of the company, exposure to or awareness of HR and HSE challenges in relation to disability inclusion