Workplace Ambassador at Omni RMS, Bishopsgate, Greater London

Workplace Ambassador

Location: London, EC2M 2QS
Hours of Work: 40
Contract Type: Fixed Term Contract (12 months)

Our client, a leading provider of facilities services in the UK, is seeking a Workplace Ambassador to support the day-to-day workplace experience within a 10-floor corporate environment.

Reporting to the Workplace Manager, this is a highly client-facing and mobile role with responsibility for managing and supporting a designated floor serving approximately 500-600 people.

As part of a team of Workplace Ambassadors, you will play a key role in creating an exceptional workplace experience for colleagues, visitors and clients. You will act as a visible point of contact, ensuring workplace services are delivered efficiently and professionally while maintaining high standards across your designated area.

This position offers the opportunity to gain valuable exposure within a corporate environment, develop workplace management skills and contribute to a positive and engaging workplace culture. You will also provide support across multiple floors when required, helping to ensure a consistent experience throughout the building.

Working as part of a team of Workplace Ambassadors, you will help create an exceptional workplace experience while providing support across multiple floors when required.

Key Responsibilities

• Manage and support a designated floor, serving approximately 500-600 people.
• Act as a key point of contact for colleagues, visitors and clients on the floor.
• Provide exceptional customer service and create a positive workplace experience.
• Support seating arrangements, equipment requests and general workspace set-up.
• Conduct daily floor inspections and identify workplace issues.
• Liaise with relevant teams regarding maintenance, engineering and workplace service requirements.
• Assist with workplace activities, events and community initiatives.
• Provide cover and support across multiple floors as required.

Person Specification

• Strong communication skills.
• Professional, clear and confident communication style.
• Ability to remain calm and composed in a fast-paced environment.
• Excellent customer service skills.
• Strong attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Relevant corporate, hospitality or customer service experience.
• Experience using workplace systems, including Microsoft Office, would be advantageous.