Workplace Coordinator

Workplace Coordinator

Location: Leeds, LS1 5AB
Hours of Work: 16
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Workplace Coordinator to join their team in a job share position, working Thursday and Friday from 8:00am to 4:30pm.

This is a hands-on role based within a shared tenancy office environment, supporting the delivery of a first-class workplace, facilities, and front of house service. The successful candidate will play an important role in ensuring the workplace operates efficiently and provides a positive experience for colleagues, visitors, and stakeholders.

The Workplace Coordinator will be responsible for a varied workload covering facilities management, hospitality coordination, meeting room management, and stakeholder engagement. This role is suited to a proactive and professional individual who enjoys working in a client-facing environment and takes pride in delivering excellent customer service.

Key Responsibilities

• Act as the primary point of contact for all facilities-related matters across the site.
• Support the smooth day-to-day operation of workplace and front of house services.
• Monitor and manage helpdesk work orders, ensuring issues are progressed and resolved within agreed service levels.
• Escalate building and facilities issues to the relevant facilities management teams where required.
• Support security processes, including the administration of access passes and adherence to incident management procedures.
• Monitor cleaning standards and ensure agreed service specifications are maintained.
• Manage meeting room bookings, usage, and hospitality requirements, including room setup and clear down.
• Build and maintain strong relationships with stakeholders, visitors, contractors, and colleagues.

Professional and Personal Competencies / Qualifications

• Previous experience within a hospitality, front of house, workplace, or facilities environment is preferred.
• Strong customer service skills with the ability to build positive relationships at all levels.
• Excellent written and verbal communication skills.
• IT literate with experience using Microsoft Office and booking or management systems.
• Ability to identify issues, take ownership, and drive resolutions effectively.
• Professional and confident approach when interacting with senior stakeholders.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.