Workplace Coordinator at Omni RMS, Croydon, Greater London

Workplace Experience Coordinator

Contract: Government
Location: Croydon, CR0 2WF
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Workplace Experience Coordinator to join a workplace experience team, curating an environment that increases wellbeing, productivity and enhances company culture that customers want to be a part of.

Job Description

In this role, you will play a key part in creating a welcoming, professional and customer-focused workplace environment. You will help ensure that customers, visitors and colleagues receive an excellent experience through effective coordination, communication and support.

Acting as a central point of contact, you will manage enquiries, room bookings, meeting support and client requirements while building strong working relationships across the workplace. You will contribute to maintaining high standards and supporting a positive culture throughout the site.

Key Responsibilities

• Create a welcoming and professional environment, ensuring customers, visitors and colleagues feel valued.
• Act as the main point of contact for customer enquiries, requests, room bookings and meeting set-ups.
• Deliver exceptional customer service and support the overall workplace experience.
• Develop and maintain strong relationships with clients, understanding and capturing individual requirements for future visits.
• Support onsite management and front of house teams with high-profile events and community initiatives.
• Conduct regular building tours and maintain high standards of presentation and cleanliness.
• Report faults, spillages and health and safety concerns promptly and appropriately.
• Collaborate with onsite teams, suppliers and clients to promote a positive one-team culture, including supporting evacuation procedures when required.

Person Specification

• Proven experience working in a high-profile, fast-paced professional environment.
• Excellent verbal and written communication skills, with the ability to engage effectively with a range of stakeholders.
• Demonstrated ability to handle sensitive information and maintain strict confidentiality.
• Strong proficiency in Microsoft Office applications with extensive practical experience.
• Experience working within public sector commercial environments is desirable.
• Proven ability to manage competing stakeholder demands, prioritise workloads and meet deadlines under pressure.
• A natural host who can make customers, visitors and colleagues feel at home within the workplace.
• Strong attention to detail with the ability to provide clear feedback and observations to wider teams.