Workplace Services Navigator at Omni RMS, Hove, Brighton and Hove

Workplace Services Navigator

Location: Hove, BN3 7RP

Hours: 24 hours per week

Working Days: Tuesday, Wednesday and Thursday

Our client, a leading provider of facilities services in the UK, is seeking a Workplace Services Navigator to support the effective delivery of workplace and meeting room management services at their site in Hove.

As a key point of contact, you will play an important role in maintaining a professional, functional, and welcoming working environment. The successful candidate will help ensure workplace services are delivered efficiently and consistently, supporting both customers and the wider workplace experience.

This role requires a strong understanding of day-to-day building operations, with a particular focus on meeting room management, customer service, workplace standards, and stakeholder engagement. You will take a proactive approach to ensuring facilities are operationally ready and maintained to agreed standards.

Key Responsibilities

• Manage and coordinate meeting room services, ensuring rooms are fully prepared and operational for use.
• Act as a primary point of contact for customers, delivering a professional and responsive service.
• Monitor workplace services to ensure agreed standards are consistently maintained.
• Ensure common areas and washrooms are maintained to acceptable cleanliness standards.
• Manage stationery stock levels and arrange replenishment when required.
• Monitor cleaning services and ensure service standards are achieved.
• Identify, report and follow up on maintenance and repair issues to support timely resolution.

Person Specification

• Proven experience within a customer service-focused environment.
• Excellent written and verbal communication skills.
• Ability to engage professionally with stakeholders at all levels.
• Proactive and well-organised approach to work.
• Experience within a front-of-house or hospitality role in a corporate environment.
• High standard of personal presentation and appearance.
• Ability to build and maintain positive working relationships.