1st - 2nd Line IT Support Engineer / Helpdesk Analyst
Pro-Connexions
£28,000 – £32,000 a year
Apply1st – 2nd Line IT Support Engineer / Helpdesk Analyst – Office based in Hertfordshire- Mon – Fri needed to deliver fast,..
1st Line Support Salary UK 2026
The average advertised pay for a 1st Line Support, based on live UK vacancies — with how it compares to similar roles and how many jobs are available right now.
By Louisa Lowe, Editor — Careers & Workplace · Updated 5 October 2026£30,000
median advertised salary
27
live jobs right now
78%
permanent roles
69%
via agencies
How much does a 1st Line Support earn in the UK?
The average advertised salary for a 1st Line Support in the UK is £30,000 a year, based on 16 live vacancies carrying salary information this month. That is about £2,500 a month or £15.38 an hour before tax, on a 37.5-hour week. 78% of current adverts are permanent, and 69% are posted through recruitment agencies.
1st Line Support adverts mention AI or automation 0% of the time — among the most AI-proof roles we track.
How 1st Line Support pay compares
Median advertised salary for 1st Line Support beside other job titles in IT, from the lowest paid to the highest.
Other roles in IT
| Role | Median pay | Live jobs | Permanent | AI mentions |
|---|---|---|---|---|
| Azure Engineer | £124,000 | 16 | 68% | 21% |
| Java Developer | £109,000 | 28 | 35% | 8.4% |
| Data Engineer | £83,000 | 159 | 79% | 8% |
| Programme Manager | £75,000 | 198 | 70% | 3% |
| Software Engineer | £60,000 | 541 | 89% | 9% |
| Data Analyst | £48,000 | 103 | 72% | 3% |
| Systems Administrator | £36,000 | — | 68% | 2% |
| 1st Line Support | £30,000 | 27 | 78% | 0% |
Latest 1st Line Support jobs
1st Line IT Support Engineer
Premier Talent Solutions
£26,000 – £28,000 a year
ApplyAre you looking for your first proper step into IT support, or have you recently started your career and want to develop your..
Service Desk Analyst / 1st Line Support
Pro-Connexions
£26,000 – £26,227 a year
Apply1st. Line Support / Service Desk Analyst /IT Support– Office based in Wakefield- Mon – Fri needed to provide end user..
1st Line Support
VIQU IT
£140 – £155 a day
Apply1st Line Support – 6-Month Contract – Hybrid - Liverpool. VIQU have partnered with a leading organisation within the legal..
Entry level 1st Line Support
Stratospherec Ltd
£25,000 – £28,000 a year
ApplyEntry level 1st Line Support - Fintech Company in Horsham - £25k - £28k depending on experience. My client are a leading..
1st Line Support Engineer
Bennett and Game Recruitment LTD
£26,000 – £35,000 a year
ApplyThis is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications..
IT Support Analyst - 1st line
Just Recruitment Group
£27,500 a year
ApplyThe Just Recruitment Group Ltd is currently recruiting for an IT Support Analyst for their client based in Tiverton, Devon. The..
1st Line Support
Spectrum IT Recruitment
£30,000 – £32,000 a year
ApplyYou'll be the first person customers speak to when they need help, taking ownership of support requests from start to finish..
1st Line Support Technician
Fresh Perspective Resourcing
£27,000 – £30,000 a year
ApplyWe're currently on the hunt for a 1st Line Engineer who's wants to learn all things cloud for a growing technology business..
1st Line IT Support Engineer - Solihull
Principal IT
£32,500 a year
Apply1st Line IT Support Engineer - £32,500 per annum - Solihull. Principal IT are proudly supporting a UK automotive retail group..
Browse 27 live 1st Line Support jobs →
How we calculate this. Figures come from live 1st Line Support vacancies in the CV-Library feed, refreshed monthly. The median uses adverts that state pay; hourly and weekly rates are annualised (hourly × 37.5 × 52). Ambiguous or "competitive" salaries are excluded rather than guessed. Read the full methodology →