2nd Line IT Support Engineer
Starting Point Recruitment
Salary: £35,000 - £40,000 Per Annum + Company Benefits
Location: Buckinghamshire
Type Of Working: Onsite
"Please note visa sponsorship is not available for this position"
Are you a 2nd Line Support Engineer who enjoys solving complex technical issues and being the go-to person when others need help? Would you like to work in an environment where you can take ownership of incidents, improve support processes, and make a genuine impact on the user experience?
Do you thrive on troubleshooting hardware, software, and application issues while delivering exceptional customer service?
We're recruiting on behalf of a leading global organisation seeking an experienced and customer-focused 2nd Line IT Support Engineer to join their growing technical support team. This is an excellent opportunity for someone who enjoys a varied role, working with a wide range of technologies while supporting users across the business.
The Role:
As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, providing expert support and ensuring incidents are resolved efficiently and professionally.
You'll be responsible for:
- Providing 2nd line support across hardware, software, and business-critical applications.
- Diagnosing, troubleshooting, and resolving technical issues within agreed service levels.
- Managing and prioritising support tickets through to successful resolution.
- Escalating complex issues where necessary and liaising with wider IT teams.
- Producing and maintaining technical documentation and knowledge base articles.
- Identifying recurring issues and recommending improvements to systems, processes, and user training.
- Supporting software installations, updates, and testing of new technologies.
- Delivering an excellent customer experience through clear communication and proactive support.
- Experience within a Service Desk, IT Support, or Technical Support environment.
- Strong troubleshooting and diagnostic skills.
- Experience supporting Microsoft environments and business applications.
- Good understanding of networking fundamentals and desktop technologies.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities and work effectively under pressure.
- A proactive approach with a genuine passion for technology and problem-solving.
- Salary of £35,000 - £40,000
- Comprehensive benefits package
- Ongoing training and professional development
- Exposure to enterprise-level technologies
- Career progression opportunities
- A supportive and collaborative team environment
"Please apply with your latest CV and a member of the team will be in touch shortly"
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