Account Manager

Sue Ross Recruitment are working on behalf of our client, a local sheffield company, specialising in promotional merchandising and consumables. We’re hiring an Account Manager to support a portfolio of independent, owner‑managed retail stores. This is a relationship driven, phone based role where regular contact, consistency, and genuine rapport make all the difference.

⭐ What You’ll Be Doing

• Managing a portfolio of retail accounts with a focus on high‑volume, smaller customers
• Building strong relationships with store owners and managers through regular calls
• Maintaining consistent ordering and ensuring customers feel supported
• Identifying upsell opportunities and recommending relevant products
• Re‑engaging lapsed or low‑activity accounts to keep your portfolio active
• Working towards sales targets and contributing to team performance
• Quoting and processing orders accurately and efficiently
• Recording activity and updates in the CRM system
• Collaborating with internal teams to ensure smooth order processing and delivery

🎯 What We’re Looking For

• Experience in sales, customer service or account management — ideally in a phone‑based environment
• Confident making regular outbound calls and managing a large number of smaller accounts
• Strong communicator who enjoys building rapport quickly
• Highly organised with the ability to prioritise across a busy portfolio
• Proactive, resilient, and motivated by targets
• Experience in retail, wholesale, or consumables is helpful but not essential

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.