AI & Microsoft Training Specialist

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist.  In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including:

• Level 3 AI Integration Digital Support Technician
• Level 4 AI & Automation Practitioner

Within the role, you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact.

Responsibilities

AI Programme & Apprenticeship Delivery:

Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes

Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities

Support learners through their full journey, including onboarding, progression and preparation for end-point assessment

Maintain a strong focus on learner outcomes, achievement and progression

Curriculum & Content Development:

Design and develop engaging, industry-relevant learning content aligned to apprenticeship standards

Create blended learning materials (workshops, digital modules, video content and practical labs)

Integrate training on:

• • Microsoft 365 productivity tools
  • Microsoft Copilot (prompting, workplace use cases, productivity gains)
  • Copilot Studio (introductory automation and solution building)

Continuously improve content based on learner feedback, employer input and performance data

Training Delivery & Facilitation:

Deliver training across multiple formats including:

• • Classroom-based sessions
  • Virtual delivery (Microsoft Teams)
  • 1:1 and small group coaching

Facilitate hands-on learning experiences that enable learners to:

• • Apply Microsoft tools effectively in their roles
  • Use Copilot to improve productivity
  • Build simple solutions using Copilot Studio

Adapt delivery style to meet the needs of different learner and employer audiences

AI Adoption & Workplace Application:

Support employers to embed AI tools into business processes

Deliver practical training on:

• • Prompt engineering fundamentals
  • Workflow optimisation using AI
  • Automation opportunities through Copilot Studio and related tools

Promote responsible AI use, including governance, data protection and ethical considerations

Learner Support & Progress Monitoring:

Track learner progress and provide timely support and feedback

Conduct regular reviews to ensure learners remain on track

Identify and address barriers to learning and achievement

Support safeguarding and wellbeing in line with organisational policies

Stakeholder & Employer Engagement:

Build strong working relationships with employer partners

Support training needs analysis to identify digital and AI capability gaps

Provide guidance to employers on skills development and AI adoption

Work collaboratively with business development and curriculum teams

Quality Assurance & Compliance:

Maintain accurate learner records in line with ESFA funding rules

Ensure delivery meets Ofsted quality standards

Participate in internal quality assurance processes and audits

Contribute to continuous improvement across apprenticeship provision

Professional Development & Innovation:

Stay up to date with developments in Microsoft technologies, AI and automation

Continuously enhance your own knowledge and delivery capability

Contribute to the development of new AI and digital training programmes

Act as an advocate for innovation within the Apprenticeships team

Knowledge, Skills & Experience:

Essential

Level 5 qualification (or equivalent experience)

Experience delivering training within apprenticeships or workforce development

Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams)

Understanding of Microsoft Copilot and its application in workplace productivity

Experience supporting learners to achieve structured learning outcomes

Strong communication, facilitation and coaching skills

Ability to manage workload independently and meet delivery targets

Strong stakeholder engagement and relationship-building skills

Adaptable, proactive and solution-focused approach

Desirable

Experience delivering AI or digital apprenticeship standards

Experience with Copilot Studio or Power Platform tools

Understanding of prompt engineering and AI adoption

Knowledge of automation tools and workflow design

Awareness of apprenticeship funding and compliance requirements

Teaching or training qualification (e.g. AET, CET, DET)

Relevant Microsoft certifications

Personal Attributes

Passionate about digital skills, AI and workforce development

Learner-focused with a commitment to high-quality outcomes

Innovative and forward-thinking

Strong attention to detail and quality

Resilient and adaptable

Committed to continuous improvement

Role Requirements

Based in the North East of England

Office-based role with delivery across employer sites

Full UK driving licence

Access to own vehicle

Willingness to travel across the region and occasionally nationally