Allocations and Lettings Officer

Allocations and Lettings Officer

£29,668.12

Bedford, Hybrid

Full Time, Permanent

At bpha, we're committed to providing excellent homes and outstanding customer experiences. We're looking for an experienced and customer-focused Allocations & Lettings Officer to play a vital role in ensuring our homes are allocated fairly, efficiently and in line with our policies and legal obligations.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, making decisions that positively impact customers' lives, and collaborating with colleagues, local authorities and partner organisations.

As an Allocations and Letting Officer you will be:

• Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.
• Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.
• Minimising rent loss by ensuring efficient turnaround of vacant properties.
• Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies.
• Putting customers at the heart of our services-build trust and use your expertise to support their needs.
• Actively listen to customers to enhance their experience and help bpha become a landlord of choice.
• Ensuring tenancies are legally ended and refunds are processed accurately.

What we're looking for:

• Experience or a strong understanding of social housing.
• Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.
• Confident using IT systems, including Word, Excel, and Outlook.
• Experience with Microsoft Dynamics or a willingness to learn new systems.
• Ability to adapt to changing priorities and processes.
• Skilled at managing a busy workload with competing demands.
• Self-motivated with strong organisational skills and a team-oriented mindset.
• Excellent communication and customer service skills, with a compassionate and customer-first approach.
• Experience working with both internal and external stakeholders.

Please Note: Increased office attendance will be required during the first three months of employment to support onboarding, training, and integration into the role.

Please note: Applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.