Assistant Aftersales Manager

Assistant Aftersales Manager

Franchised Motor Dealership - Birmingham area

Salary: From £35,600 (depending on experience) + Excellent Benefits

Hours: 42.5 hours per week

An exciting opportunity has arisen for an experienced Assistant Aftersales Manager to join a successful main dealership representing one of the automotive industry's most recognised brands.

Working closely with the Aftersales Manager, you will support the day-to-day running of the Service Department, helping to drive performance, maximise efficiency, and deliver an outstanding customer experience. This is a fantastic opportunity for someone with strong aftersales experience who is ready to take the next step in their career.

Key Responsibilities

Support the effective management of the dealership's Aftersales operation.

Lead, motivate and develop the service team to achieve departmental targets.

Ensure the highest levels of customer satisfaction are maintained.

Maximise departmental efficiency, productivity and profitability.

Resolve customer concerns professionally and effectively.

Support the achievement of key performance indicators and business objectives.

Identify opportunities to improve processes and enhance performance.

About You

Previous experience within a main franchised dealership is essential.

Strong knowledge of aftersales operations.

Full working knowledge of Keyloop/Kerridge.

Proven track record of delivering excellent customer service.

Strong leadership, organisational and communication skills.

Ability to lead by example and inspire a team.

What's on Offer?

Salary from £35,600, depending on experience

42.5-hour working week

33 days annual leave including bank holidays

Annual leave buy and sell scheme

Pension scheme and life assurance

Vehicle purchase scheme

Discounts on servicing, parts and repairs

Cycle to Work scheme

Paid volunteering day each year

Access to a wide range of employee discounts

Ongoing training, development and career progression

If you have the experience, leadership skills and customer-focused approach we're looking for, we'd love to hear from you.

Interested? Apply now or get in touch to find out more.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission