Automotive Service Advisor
Octane Recruitment
Salary: DOE + uncapped bonus (realistic £40,000+ OTE)
Hours: Mon–Fri 8:00–17:30 + 1 in 2 Saturday mornings
A well‑established main dealer in Ipswich is looking for a Service Advisor to join their busy service department. You’ll be the key link between customers and the workshop, ensuring a smooth, professional experience from start to finish.
Key Responsibilities
- Manage the full customer journey from booking to handover
- Communicate clearly with technicians and monitor job progress
- Keep workshop loading and workflow running efficiently
- Handle customer enquiries and resolve issues professionally
- Identify upsell opportunities to support department performance
- Maintain accurate records, warranty processes and compliance
- Face‑to‑face customer service experience
- Strong communication and customer‑facing skills
- Confident working in a fast‑paced, customer‑focused environment
- Organised, proactive and able to manage daily workload
- Positive attitude and willingness to support the wider team
- Full UK manual driving licence
- Uncapped bonus with achievable £40,000+ OTE
- Supportive, established team environment
- Genuine career progression opportunities
- 25 days holiday + bank holidays, rising to 28 days after 3 years
- High‑quality manufacturer training and development pathways
- Employee wellbeing programme
- Discounts on vehicles, servicing, parts and accessories
- Strong company pension scheme
- Life assurance and enhanced family‑friendly policies
- Long‑service recognition and additional benefits package
Consultant: Kalum Green
Ref: KGOJ
31361
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.
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