Client Onboarding Executive

Our client is a software company providing innovative solutions to the education sector. With a close-knit team of around 20 people, they offer a collaborative environment where everyone has the opportunity to make a real impact and contribute to the continued success of the business.

They are seeking a customer-focused Account Manager to build and strengthen long-term relationships with their higher education clients. This is an excellent opportunity for someone with previous account management experience within either the higher education sector or a software/SaaS business, who enjoys developing trusted partnerships and delivering an exceptional customer experience.

This varied role combines account management, customer onboarding, client engagement, and problem-solving. Working closely with colleagues across the business, you'll develop a strong understanding of client needs, help maximise the value of the company's software solutions, and identify opportunities to improve processes and the overall customer experience.

The ideal candidate will be proactive, self-motivated, and comfortable working independently while thriving in a small, supportive team. Our client is looking for someone who sees the bigger picture, takes the initiative, contributes ideas, and has a positive, can-do attitude. Someone who wants to be a valued part of the business rather than just another employee.

Key Responsibilities:

• Build and maintain strong relationships with customers, acting as their main point of contact and ensuring they receive excellent service.
• Monitor customer satisfaction and engagement, identifying and addressing any issues to support retention and long-term success.
• Support new customers through the onboarding process, ensuring a smooth transition and successful implementation.
• Gather customer feedback and feature requests, sharing insights with internal teams to help improve products and services.
• Identify opportunities to grow existing accounts through additional products, services or solutions.
• Work closely with colleagues across product, marketing and support teams to deliver a positive customer experience.

The successful candidate will have:

• At least 2 years’ experience in a similar customer focused role
• Excellent communication skills via phone, email and face to face
• Proficient in IT systems/ software (including excel)
• Experience working in a service-led or technology-driven environment or exposure to the higher education sector
• Great attention to detail and the ability to organise tasks

Benefits:

• 25 Days Plus Bank Holidays
• Free Parking
• No Weekends
• Life Insurance
• Company pension

Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.