Communications Manager at Omni RMS, Horsham, West Sussex

Communications Manager

Contract: Education
Location: Horsham, Sussex
Hours of Work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Communications Manager to support a large education contract covering 164 schools.

This is a hands-on role focused on ensuring schools, staff, parents and pupils are informed, engaged and have a positive experience through effective communications and stakeholder engagement. The role will involve travel to different sites as required.

Job Overview

The Communications Manager will be responsible for developing and delivering effective communications that engage a wide range of stakeholders across a large education contract. The role will support awareness of catering services, menus, promotions and key updates while ensuring communications remain clear, timely and engaging.

Working closely with internal teams and stakeholders, the successful candidate will manage communication channels, deliver campaigns and evaluate engagement levels to support continuous improvement. The role requires a proactive, hands-on approach and the ability to build positive relationships across multiple locations.

Examples of Activity

• Launching new seasonal menus.
• Sending updates regarding allergen information.
• Running campaigns to increase meal uptake.
• Supporting events and launch days.
• Gathering feedback through surveys.
• Monitoring engagement levels and communication effectiveness.

Key Responsibilities

• Create and deliver communications for schools, parents and other stakeholders.
• Develop and execute communication strategies, campaigns and engagement activities.
• Publish menus, meal promotions and related updates.
• Manage communication applications and platforms used across the contract.
• Produce newsletters, updates and customer communication materials.
• Ensure all communications adhere to brand guidelines.
• Work closely with the Brand Manager to support marketing activities.
• Measure engagement, analyse communication data, conduct surveys and use insights to improve performance.

Person Specification

• Background in communications or marketing.
• Experience creating communication strategies and delivering them successfully.
• Strong content creation skills.
• Experience using Canva and/or Adobe Creative Suite.
• Proven ability to produce communication materials directly rather than solely managing external agencies.
• Experience working in public-facing environments.
• Comfortable engaging with multiple stakeholder groups.
• Strong organisational and project management skills.
• Willingness to travel to different sites as required.