Counter Manager in London, Greater London

Counter Manager | Luxury Fragrance | Central London

Salary: Up to £36,000 + Competitive Bonus + Excellent Benefits

We are partnering with a prestigious, fast-growing international luxury fragrance house to appoint an experienced Counter Manager within one of Central London's most iconic department stores.

Renowned for its exceptional craftsmanship, distinctive fragrance collections and dedication to the art of perfumery, this is an exciting opportunity to join a brand that continues to strengthen its presence within the global luxury market.

We are looking for a passionate, commercially driven leader who thrives in a luxury environment, enjoys developing talent and understands how to create exceptional client experiences that translate into long-term relationships and strong commercial results.

The Role

As Counter Manager, you will take full ownership of the counter's performance, leading from the front to deliver outstanding commercial results while ensuring the highest standards of luxury service.

Key Responsibilities

• Drive sales performance, achieving and exceeding targets through a strong focus on conversion, productivity and commercial KPIs.

• Lead, inspire and develop a team of fragrance specialists, creating an engaging and high-performing environment.

• Deliver exceptional client experiences through personalised fragrance consultations, storytelling and expert product recommendations.

• Build and develop a loyal client base through effective clienteling, relationship management and repeat business.

• Work closely with department store management and key stakeholders to maximise commercial opportunities and brand visibility.

• Monitor performance, identify opportunities for growth and implement initiatives to drive sales and customer engagement.

Operations & Brand Standards

• Oversee daily counter operations, ensuring a seamless and elevated client experience.

• Maintain excellent stock management, replenishment, tester availability and visual merchandising standards.

• Ensure the team demonstrates outstanding product knowledge and reflects the brand's luxury positioning.

• Support new fragrance launches, exclusive events and client engagement initiatives.

• Maintain exceptional operational standards within a fast-paced department store environment.

What We're Looking For

• Previous leadership experience within luxury fragrance, beauty or premium retail, ideally as a Counter Manager, Assistant Manager or Supervisor.

• A strong commercial mindset with a proven ability to achieve targets and drive team performance.

• Genuine passion for luxury fragrance, niche perfumery and experience-led selling.

• Excellent coaching and people development skills, with the ability to motivate and inspire a team.

• Strong clienteling experience and the confidence to engage with a discerning international clientele.

• A proactive, hands-on approach with excellent communication and organisational skills.

What's On Offer

• Salary up to £36,000 per annum

• Competitive performance-related bonus

• Generous product allowance and staff discount.

• Enhanced wellbeing and personal development benefits, including additional leave.

• Private medical and dental cover.

• Access to exclusive fragrance launches and new collections.

• Career development opportunities within a growing international luxury fragrance house.

Take the Next Step in Your Luxury Career

If you are a passionate fragrance professional with strong leadership skills and a flair for delivering exceptional client experiences, this could be your next exciting career move.

Apply today or contact Christos at Zachary Daniels for a confidential conversation.

BH37863