Customer Care Coordinator in Dungannon
Posted by Talentmark
Pay not stated
Dungannon · Permanent
Salary: Competitive depending on experience.
Location: Onsite based Dungannon, Northern Ireland.
The successful candidate will be responsible for handling customer care tickets through to resolution or escalation, providing efficient operational support and delivering best-in-class service to customers.
Key duties will include:
- Contact customers to clarify issues, provide regular updates on job progress, and deliver excellent service support.
- Book engineer works, maintain and update the master schedule, and report new bookings to line management for review.
- Invoice completed jobs daily, pass processed worksheets for billing, and chase outstanding PO numbers for completed works.
- Ensure Risk Assessments and Method Statements (RAMS) are sent to site and handle the hiring and off hiring of plant equipment.
- Perform other administrative and supportive duties as required by management.
Your Background and Skills:
- Minimum of 1 year of experience in a Customer Service or Administrative role.
- Minimum of 5 GCSEs (or equivalent) including Mathematics and English at Grade C / Grade 4 or above.
- Strong interpersonal and communication skills.
- Excellent attention to detail and accurate data entry skills.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 71640 in all correspondence.
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