Customer Sales Assistant

Salary: £27,700 per annum plus performance-related bonus
Job Type: Full-time, Permanent

Following successful completion of your probationary period, your basic salary will also receive an inflationary adjustment.

We are recruiting a confident and customer-focused Customer Sales Advisor to join a growing and ambitious business.

This is a varied role combining consultative sales, excellent customer service, administration and responsibility for maintaining a safe, secure and well-presented site. You will support customers in person, over the phone and by email, taking the time to understand their requirements and recommend the most appropriate solution.

This is not a high-pressure or aggressive sales environment. Success comes from building rapport, asking the right questions and delivering a positive customer experience.

• Responding to customer enquiries in person, over the phone and by email.
• Understanding customers' requirements and recommending suitable solutions.
• Converting enquiries into sales through a friendly, consultative approach.
• Promoting relevant additional products and services.
• Building positive relationships with new and existing customers.
• Processing payments, maintaining accurate account records and following up on outstanding balances.
• Completing general administration, including emails, filing, stocktaking, audits and data entry.
• Supporting local marketing initiatives and community outreach.
• Conducting regular checks to ensure the site remains clean, secure and fully operational.
• Maintaining high presentation standards throughout the site and public areas.
• Following health and safety, fire and security procedures.
• Acting responsibly as a key holder and helping maintain site security.

• Previous experience within sales, retail, hospitality or customer service.
• A friendly, confident and professional approach.
• Strong communication skills and the ability to put customers at ease.
• A natural ability to identify customer needs and recommend suitable solutions.
• Good organisation and attention to detail.
• Confidence using IT systems and Microsoft Office, including Word, Excel and Outlook.
• A reliable and punctual approach, with the ability to work independently and as part of a team.
• Previous experience within a similar environment would be beneficial but is not essential, as full training will be provided.

• Starting salary of £27,700 per annum.
• Performance-related bonus scheme.
• Inflationary salary adjustment following successful completion of probation.
• Annual salary reviews.
• Contributory pension scheme.
• 30 days' holiday, including bank holidays.
• Holiday entitlement increasing to a maximum of 33 days through length of service and progression.
• Additional benefits following a qualifying period.
• Full training and ongoing support.
• Employee discounts.

If you enjoy helping customers, are commercially aware and want to join a growing business where you can make a genuine contribution, we would be pleased to hear from you.