Customer Service Administrator

Customer Service Advisor Chesterfield (S41)£26,500 - £28,000 DOEMonday to Friday, 9:00am - 5:00pm Free On-Site ParkingFull-Time | Permanent | 100% Office-Based (not hybrid)

Exciting New Opportunity with a Growing Business

Hays are delighted to be supporting a successful and expanding organisation in Chesterfield with the recruitment of a Customer Service Advisor. This is a newly created role offering the chance to join a friendly, knowledgeable team within a well-established business renowned for its collaborative culture and commitment to employee development.This position would suit someone with previous experience in customer service, administration, hospitality, retail or a similar customer-facing environment who is looking to build a long-term career within a supportive office-based setting.

The Role

As a key member of the customer support team, you'll be responsible for delivering a high-quality service to customers while ensuring enquiries, orders and account information are managed efficiently and accurately.
Key responsibilities include:

• Managing customer enquiries via telephone, email and online channels
• Processing customer orders and updating internal systems
• Providing updates on order status, availability and deliveries
• Supporting customers with product and account-related enquiries
• Maintaining accurate customer records and administration
• Assisting with customer onboarding and account maintenance
• Handling payments in line with company procedures
• Resolving routine customer issues and escalating more complex matters when required
• Working closely with colleagues across the business to ensure excellent customer service standards
• Contributing to continuous improvement within customer service processes

About You
To be successful in this role, you'll ideally have:

• Previous experience in customer service administration or sales admin
• Excellent communication skills and a confident telephone manner
• Strong attention to detail and organisational skills
• Good IT literacy and the ability to quickly learn new systems
• A positive, professional and customer-focused approach
• The ability to prioritise workload and work effectively within a busy team
• A willingness to learn and develop within a growing organisation

Previous experience using CRM systems, customer databases or order processing software would be beneficial but is not essential.
What's on Offer?

• Salary of £26,500 - £28,000
• Monday to Friday hours, 9am - 5pm
• Brand-new role within a growing business
• Excellent training and ongoing support
• Friendly and supportive team environment
• Long-term career development opportunities
• Free on-site parking
• Modern Chesterfield office location
• Stable and successful organisation with a strong reputation

This is an excellent opportunity for a customer-focused individual seeking a varied role within a thriving business that genuinely values its employees and offers opportunities for progression. Apply now to be considered. Please note if you application is to progress a Hays Consultant will need to call you and conduct a registration interview please make every effort to receive the contact for a swift progression.

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