Customer Service Administrator

My Telford based is currently recruiting for a Customer Service Administrator.

The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager.

The ideal candidate will have excellent telephony Customer Service skills and administration experience.

Salary – depends on experience

Hours of work Monday - Friday 9am-5pm

20 days annual leave + bank holidays

Free tea, coffee, fruit and snacks

Company Pension

Responsibilities:-

• Dealing with queries and complaints from consumers via telephone and email.
• Processing sales orders and cross selling orders
• Sales and purchase order processing
• Resolving queries
• Any other tasks delegated by the Office Manager
• Covering the shop occasionally when required

Skills and Experience:-

• Previous experience as an office administrator, account manager, customer services  office assistant or similar role
• Good customer service skills
• Able to work on own initiative without instruction
• Knowledge of MS Office
• Confident and outgoing.
• Excellent organisational skills
• Good telephone manner.
• Reliable and committed

Due to location you must have your own vehicle.

We will carefully consider your application and advise you if we're able to progress with your application within 3 working days. If you do not hear from us within this time, your details won’t be retained. If you're not successful on this occasion please continue to apply to future roles we advertise.