Customer Service Advisor
ACS Staffing Solutions
Ā£12.71 per hour
40 hours per week (overtime available)
Variety of Shifts available: 8am-5pm, 9am-6pm, 10am-7pm, 11am-20pm -Ā weekend availability required
Ā Temp-to-perm opportunity after 12 weeks
Ā
Love helping people and problem solving?
We're recruiting Customer Service Advisors to join a busy, fast-paced team supporting customers with their deliveries. This isn't a scripted call centre role where every day feels the same. You'll be speaking with customers, coordinating with drivers, solving problems, and helping ensure deliveries arrive where they need to be, on time. If you're confident on the phone, enjoy keeping busy, and thrive on finding solutions, you'll fit right in.
Duties:
- Handling inbound customer calls relating to delivery queries
- Navigating internal systems to track orders and update customer information
- Liaising with drivers and internal teams to schedule deliveries and confirm arrivals
- Booking deliveries with customers
- Responding to customer emails in a timely and professional manner
- Updating and maintaining the database with customer details and query progress
- Developing an understanding of the delivery process to support query resolution
The Candidate:
- Strong customer service skills
- Excellent communication skills, both written and verbal
- Basic MS Office skills (Word and Email)
- Comfortable working in a phone-based role
- Previous customer service experience is desirable
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