Housing Officer

Niyaa People Ltd

We are currently recruiting on behalf of our client, a well-established housing association committed to providing high-quality, customer-focused housing management services across Cambridgeshire.

This is a varied, customer-facing role where you will take ownership of a broad range of tenancy matters, including tenancy management, rent and income collection, anti-social behaviour and resident support. You will be expected to maintain a visible presence within the local community and work closely with residents to resolve issues effectively.

Key Responsibilities of a Housing Officer:
  • Manage a designated housing patch of properties.
  • Deliver a comprehensive and proactive generic housing management service.
  • Manage tenancy matters from initial enquiry through to resolution.
  • Monitor and manage rent arrears and income collection.
  • Investigate and manage anti-social behaviour cases.
  • Visit residents in their homes and provide appropriate support and advice.
  • Maintain a visible presence across the local community.
  • Identify tenancy breaches and take appropriate action in line with policies and procedures.
  • Work collaboratively with internal teams and external agencies where required.
  • Maintain accurate records and complete all associated housing management administration.
  • Manage a varied caseload effectively, prioritising urgent and complex matters.
  • Build positive relationships with residents and promote sustainable tenancies.
  • Attend meetings, inspections and other appointments across the Cambridgeshire area.
About You:
  • Previous experience working as a Housing Officer within a housing association.
  • Strong knowledge and practical experience of generic housing management.
  • Experience managing rent arrears and income collection.
  • Experience handling anti-social behaviour cases.
  • Good knowledge of tenancy management and relevant housing legislation.
  • Experience managing a substantial housing patch and a varied caseload.
  • Excellent communication and customer service skills.
  • The confidence to deal with challenging situations and difficult conversations.
  • Strong organisational skills and the ability to manage competing priorities.
  • A proactive, solutions-focused approach to housing management.
  • The ability to work independently while contributing effectively to a wider team.
  • The ability and willingness to travel regularly throughout Cambridgeshire.
Working ArrangementsThe role offers a degree of hybrid working, with some desk-based duties able to be completed remotely. However, due to the customer-facing nature of the position, you will be expected to work within the local patch and/or office for approximately three to four days per week, depending on operational requirements.

Why Apply?
This is an excellent opportunity for an experienced Housing Officer to join a customer-focused organisation where you will have genuine ownership of your patch and the opportunity to make a positive difference to residents.

If you are an experienced Housing Officer looking for a permanent opportunity in Cambridgeshire, we would be keen to hear from you.
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Application opens at the source listing. Free for jobseekers.

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