Customer Service Advisor at Cheshire Plants, Macclesfield

About Us

We are a thriving garden nursery in Macclesfield, offering a dynamic and fast-paced working environment. As our business continues to grow, we are looking for a versatile and forward-thinking individual to join our team in a Customer Service Role.

The Role

We are seeking a motivated and solution driven Customer Service Advisor to join our team at Cheshire Plants Ltd, a leading hedging and screening nursery. The ideal candidate will excel in providing exceptional customer service, managing day-to-day administrative tasks, and supporting our sales efforts. This role is crucial in ensuring customer satisfaction, product sales and facilitating smooth operations within our business.

Key Responsibilities

• Respond promptly to customer enquiries via phone and email.
• Identifying upselling opportunities for other products whilst on the phone to customers.
• Face to face showroom visits with potential customers to sell the products.
• Provide detailed information about our hedging and screening nursery products and services.
• Assist customers with their orders and address any concerns or issues.

Administrative Support:

• Manage daily administrative tasks including data entry, filing, and inventory management.
• Maintain accurate records of customer interactions and transactions.
• Assist in preparing reports and documentation as needed.

Qualifications

• Previous experience in customer service and sales is essential.
• Excellent verbal and written communication skills.
• Problem solving and solution driven character.
• Strong organisational skills with attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of horticulture or gardening is a plus!

Benefits

• Opportunities for professional development and training.
• The chance to be part of a growing and ambitious business.
• Free on-site secure parking.

If you’re an organised, motivated, and creative individual ready to make an impact, we’d love to hear from you!

Hours: Monday to Friday, 8:00 AM – 5:00 PM and every other Saturday