Customer Service Advisor in Coventry, West Midlands

Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time, 12-month Fixed Term Contract.

Job Role:

• Responding to customer calls and emails in a friendly, helpful manner
• Understanding customer needs and offering suitable solutions
• Following company policies and procedures
• Managing customer accounts, including upselling and retention opportunities
• Handling difficult enquiries professionally
• Staying up to date with products, systems, and processes to provide accurate information

Skills and experience:

• Experience in customer services or similar role
• Excellent written and verbal communication
• High attention to detail and strong organisational skills

Reward

• Monday – Friday 9am-5:30pm
• Hybrid working
• 26 days holiday plus bank holidays
• Free onsite parking
• A warm, supportive and collaborative team environment

Culture and Environment
You’ll be part of a warm, supportive, and fast paced workplace that fosters a friendly and welcoming atmosphere. The modern, open-plan office provides a bright, engaging setting that encourages collaboration and open communication.

In addition, you’ll benefit from a hybrid working model, giving you flexibility while still staying connected to the team and enjoying its shared energy and support.

Personality
If you are confident, professional and polished this role is a great opportunity for you.


Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.