Customer Support Executive (Remote)
Posted by C&M Travel Recruitment
£26,100 a year
United Kingdom · Permanent · Remote working
A successful cruise company are looking for a Customer Support Executive to join their team. You'll provide post-booking support to customers, handling enquiries, resolving issues, liaising with suppliers, and ensuring an exceptional customer experience from booking through to travel. The role comes with a salary of £26,100 and is fully remote.
Customer Support Executive responsibilities:
- Manage customer enquiries via phone, email and social media
- Assist with post-booking amendments and customer service queries
- Process customer and supplier emails accurately and efficiently
- Chase overdue balances and action booking cancellations where required
- Deliver outstanding service in line with company standards
- Support the wider business as neede
Customer Support Executive requirements:
- Previous travel industry experience
- Strong customer service and communication skills
- Highly organised with excellent attention to detail
- Positive, proactive and solution-focused approach
- Good computer literacy and administration skills
- Knowledge of the cruise and travel sector preferred
Additional information:
- Home-based role
- 20 days holiday
- Retail discount platform
- Pension, Cycle to Work, Car Leasing & Holiday Buy Back schemes
- EAP & wellbeing support
- Annual company conference
- Fam trips and ship visits
- Full-time, 37.5 hours per week
- Set rota including weekend working
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