Customer Service Advisor

Customer Service Advisor

About the Role

Our client is a well-established and growing business looking to recruit a Customer Service Advisor to join their friendly team.  This is a busy and varied role where you'll be the first point of contact for customers, providing a professional and efficient service via telephone and email. You'll play an important part in ensuring enquiries are handled effectively, orders are processed accurately, and customers receive a positive experience throughout their journey.

• Based in Epsom
• c£27,000 salary
• Monday – Friday, 9am – 5.30pm
• Parking on site

Key Responsibilities

• Respond to customer enquiries via telephone and email in a timely and professional manner.
• Resolve customer issues and complaints, identifying appropriate solutions.
• Process customer orders, requests and amendments accurately.
• Maintain and update customer records using internal systems.
• Provide customers with clear information regarding products and services.
• Ensure all work is completed in line with company procedures and service standards.
• Support the wider team in delivering an outstanding customer experience.
• Providing technical support, help and support
• Achieve agreed service levels and response time targets.

About You

• Previous experience in a customer service or customer support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a proactive approach.
• Confident managing multiple tasks and prioritising workload.
• Empathetic with excellent listening skills.
• Good IT skills, including Microsoft Office
• Able to work well under pressure while maintaining accuracy.
• A team player with a positive and flexible attitude.
• A practical or technical aptitude would be advantageous but is not essential.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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