Customer Service Advisor in Banbury, Oxfordshire

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client in Banbury on a temporary-to-permanent basis.

You'll be supporting patients throughout their healthcare journey, handling enquiries, arranging appointments and providing clear information and reassurance over the telephone.

This is a fantastic opportunity for a compassionate and confident communicator who enjoys helping people and delivering excellent customer service. No clinical experience is required, and an immediate start is available.

Package for a Customer Service Advisor:

• Salary: £12.71 per hour

• Hours: Monday to Friday, 9am-5.30pm

• Contract: Temporary to permanent

• Location: Banbury, office-based

• Immediate start available

• No clinical experience required
  
  

Key Responsibilities of a Customer Service Advisor:

• Handling inbound and outbound calls with patients in a friendly, professional and compassionate manner

• Supporting patients with appointment bookings, changes, referrals and general enquiries

• Providing clear information about appointments, treatment and aftercare

• Helping patients understand the next steps in their care and providing reassurance where needed

• Responding to queries about clinics and patient services

• Liaising with clinical and administrative teams when further support is required

• Keeping patient information and records accurate and up to date

• Following processes carefully and maintaining patient confidentiality

• Ensuring every patient receives a positive, supportive and professional experience
  
  

Key Skills and Experience of a Customer Service Advisor:

• Previous experience in customer service, contact centres, administration or a patient-facing role

• Excellent telephone and communication skills, with a caring and empathetic approach

• Patience and confidence speaking with people from a wide range of backgrounds, including vulnerable or nervous patients

• Strong attention to detail and good administration skills

• Confidence using computer systems and updating records accurately

• The ability to remain calm and professional during sensitive or emotional conversations

• A positive attitude, willingness to learn and the ability to work effectively within a busy team

• Experience in healthcare, optical services, medical administration or patient services is beneficial but not essential

If you are interested in this position and have the relevant skills and experience, please apply now!

Red Recruitment (Business).