Customer Service Coordinator

Proactive Personnel are currently recruiting for a Customer Service Coordinator to join our clients team based in Trafford Park. Our client is an International Chemical Manufacturer with locations across the globe. The Customer Service Coordinator position is a full time, fully office based and permanent with great benefits.

Main purpose of the role:

To support the activities of external sales teams in designated geographic regions in delivering a customer focused service to our customers. Striving to achieve the sales targets and goals set them by the business.

To provide support to Customers, External Sales Teams, OMMs, Commercial team, Operations team, as and when required.

Co‑ordinate administration activities relating to the smooth running of the regional Customer Service base. Proactively dealing with customers with regards to all aspects of customer service including order progression, customer intimacy and looking for innovative ways to provide our customers with the most cost-effective solution.

• Co‑ordinate administration activities relating to the smooth running of the (Geographic Region) Customer Service. Proactively dealing with customers with respect to all aspects of customer service including order progression, order forecasting, debt collection, customer intimacy and looking for innovative ways to provide our customers with the most cost-effective solution. Such activities will include, but are not restricted to:

• Liaising with Account Managers (AM’s) with regards to actively maintaining and improving the strategic customer relationship. Liaise on a regular and frequent basis with the AM keeping them updated.
   
• Liaising with different departments within the regional sites, building and cementing relationships, and seeking to anticipate problem areas

• Progress the concept of customer intimacy with selected accounts.
   

• Customer Service staff will cover for colleagues in their absence, understanding their key and strategic accounts, and should be prepared to maintain office cover from 08:00 to 17:00 (UK time). This will include cover across multiple manufacturing locations and ERPs.
   
• Understand the benefit/disadvantages of utilising particular methods of logistics.  In conjunction with commercial colleagues, negotiate with customers to attain a high level of service at maximum financial benefit to the company.

• Application of differentiated service offering in collaboration with the commercial teams.

• Attending meetings as and when required.

Requirements:

• Computer literate – will be required to be proficient in Microsoft Office, Excel and ERP systems.

• Good communication and interpersonal skills.
• Analytical skills and basic regulatory knowledge is advantageous
• Self-motivating who can work under pressure and meet deadlines, prioritizing workloads. Good organisational, administrative, analytical and problem-solving skills required.
• Speaking another language such as French, German, Italian or Spanish would be advantageous but not essential.

Benefits:

Salary circa £30,000

26 days holiday plus bank holidays

Enhanced Pension

Flexible hours

Employee assistance programmes

Plus many more.

If you are interested in this role please apply or call Antony on (phone number removed)

INDMAN2