Customer Service Representative

Do you possess Customer Service experience gained from a fast paced office environment?

How would you like to work for a World leading company which offers an exceptional service to an international client base within the freight and transport sectors?

Owing to their exceptional growth and the overall success, this exceptional business seeks an additional Customer Services Representative. Based in Maidstone, the role would ideally suit a person who has previous and relevant experience gained from within a Freight or Logistics environment.

Working closely with the Sales team and Customer Services Operations Team Leader, the successful candidate should already possess a good understanding of the processes required within the international freight and transport industries. This opportunity is office based and is offered on a full time, permanent basis, 9am to 5.30pm – Monday to Friday.

Key Responsibilities:

• Act as the first point of contact for clients, addressing inquiries related to import shipments
• Coordinate with international suppliers, freight forwarders, and customs agents to ensure timely and accurate delivery of goods
• Provide regular updates to clients regarding shipment status, documentation requirements, and regulatory compliance
• Handle complaints and resolve issues promptly, maintaining a high standard of customer satisfaction
• Maintain accurate records of shipments, correspondence, and customer interactions in our CRM system
• Collaborate with internal teams to improve processes and enhance the customer experience

Key skills and experience required:

• 2+ years in a customer service role, preferably in the import, logistics, or supply chain sector
• Basic understanding of import/export regulations and procedures is highly desirable.
• Excellent verbal and written communication skills. Multilingual abilities are a plus

• Good understanding of Microsoft products (Word, Excel, and Outlook)
• Possess an excellent eye for detail - Accuracy in handling documentation and managing client expectations
• Possess a motivated work ethic and a proven ability to problem solve

What’s in it for YOU?

• This opportunity offers excellent career prospects for the right individual
• Full training and support will be provided
• A supportive, inclusive, and team-oriented work environment
• The opportunity to progress your career with an established and respected company
• Great public transport links (close to Maidstone West station)

If this exciting opportunity sounds of interest to you, please contact Bright Side Recruitment Ltd for more information.