General Manager

We are recruiting for an experienced Interim General Manager (Outside IR35) to support a key operational and commercial improvement programme across waste collections, transport, customer service, sales operations, operating systems and the wider service delivery function.

The successful consultant will be responsible for driving measurable improvements in operational efficiency, profitability, service delivery performance, OPEX reduction and fleet productivity.

This assignment requires a hands-on, commercially astute interim who can quickly assess current performance, identify improvement opportunities, lead operational change and deliver tangible results within a fast-paced environment.

Key Consultancy Deliverables

The consultant will be expected to support and lead activity across:

• Collections, transport and full service delivery performance.
• OPEX reduction and cost efficiency improvement projects.
• Fleet productivity, vehicle utilisation and driver productivity.
• Rerouting, route density and service optimisation.
• Budgetary forecasting and P&L management for collections.
• KPI analysis, performance reporting and proactive issue resolution.
• Service completion, VOR rates, driver churn and operational productivity.
• Contract mobilisation support, working closely with account management and service delivery teams.
• Driver engagement initiatives to improve retention, performance and productivity.
• Customer service improvement, innovation and service enhancement.
• Cross-functional collaboration with fleet, sales, account management, compliance and operational teams.

Candidate Profile

We are particularly interested in speaking with interim consultants who can demonstrate:

• Proven General Manager-level experience within a fleet, transport, collections or service delivery environment.
• Experience within waste management, environmental services, logistics or a related operational sector.
• Strong commercial operations background with responsibility for cost, profitability and performance improvement.
• Demonstrable experience delivering OPEX savings, rerouting initiatives, fleet efficiency or productivity improvement projects.
• Strong IT capability, with confidence using operational systems, CRM platforms and reporting tools.
• Excellent commercial acumen and ability to interpret operational and financial performance data.
• Strong communication, stakeholder engagement and relationship-building skills.
• Ability to work autonomously, at pace, and in a changing, pressurised environment.
• A driven, tenacious and improvement-focused approach.

Experience of Elemos, CRM systems, fleet management, driver engagement programmes, route optimisation or customer service transformation would be highly beneficial.

Assignment Outcomes

The consultant will be expected to deliver clear, measurable outcomes, including:

• Improved operational performance across collections and service delivery.
• Reduced OPEX and improved profitability.
• Increased fleet efficiency and vehicle productivity.
• Enhanced driver productivity and retention.
• Improved customer service performance and mobilisation delivery.
• Stronger KPI visibility and proactive management of operational risk.
• Practical, sustainable improvements across people, process, systems and commercial performance.