Helpdesk Administrator

Options Resourcing Ltd

Are you an organised and customer-focused Helpdesk Administrator with experience in helpdesk, service desk, estimating, maintenance or facilities management? We are recruiting on behalf of a growing business in Bolton for a Helpdesk / Estimator Administrator to join their busy Helpdesk team. This is a varied role combining customer service, job coordination, administration and estimating, making it ideal for someone who enjoys being at the centre of day-to-day operations and managing multiple priorities
 
Benefits:
  • Salary up to £30,000 - may be some wiggle room for the right candidate
  • Hours: Full-time, 40 hours per week
  • 20 days annual leave + 8 bank holidays
  • Free on-site parking
  • Full-time, permanent position
  • Opportunity to develop within a varied operational role
  • Monday to Friday working hours
The Role
You will manage client requests from initial enquiry through to completion, coordinate engineers and subcontractors, prepare quotations and ensure jobs are accurately recorded and progressed.
 
Key responsibilities include:
  • Managing incoming client enquiries via telephone, email and helpdesk systems
  • Logging, prioritising and allocating reactive maintenance jobs
  • Preparing quotations and estimates for maintenance and construction works
  • Liaising with clients, contractors, suppliers and internal teams
  • Scheduling engineers and subcontractors
  • Monitoring jobs against SLAs and client deadlines
  • Raising purchase orders and maintaining accurate job costing information
  • Producing work orders, reports and supporting documentation
  • Maintaining accurate records of jobs, quotations, invoices and communications
  • Providing customers with regular progress updates
  • Supporting project managers and operational teams with administration
  • Booking accommodation for field-based engineers
  • Ensuring company procedures, quality and health & safety requirements are followed 
Skills/Experience required: 
  • We are looking for someone who is highly organised, commercially aware and confident dealing with customers and contractors.Pr
  • Pevious experience within a helpdesk, service desk, estimating, maintenance or administration environment
  • Experience using CAFM or job management systems
  • Strong organisational and time-management skills
  • Excellent telephone and written communication skills
  • Strong attention to detail and accuracy
  • Good Microsoft Office skills, particularly Excel, Outlook and Word
  • A customer-focused approach
  • The ability to manage multiple jobs and priorities in a fast-paced environment 
Experience within facilities management, construction, maintenance, property services or engineering would be advantageous.
 
Desirable experience
  • BigChange or another CAFM system
  • Reactive and planned maintenance
  • Preparing quotations or cost estimates
  • Purchase orders, invoicing and job costing
  • Subcontractor and supplier coordination  
If you are an organised Helpdesk administrator who enjoys coordinating work, dealing with customers and keeping jobs moving, we'd love to hear from you.
 
Apply today for more information.
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