Housing Complaints Resolution Officer in Stockport

BDS Recruitment are looking for a Housing Complaints Resolution Officer to work with a leading housing association in South Manchester.

This is an ongoing temp role for at least 3 months in the first instance with likely extension or potential for permanent work. 

Hours are 37.5 per week - Monday to Friday 

Salary: Up to £16.66 per hour paye or £21.55 via Umbrella

Duties:

Manage Stage 1 and Stage 2 housing complaints, service requests, MP and Councillor enquiries in accordance with the Housing Ombudsman Complaint Handling Code.

Investigate complex complaints using evidence gathering, root-cause analysis and stakeholder engagement to establish facts and appropriate resolutions.

Draft clear, high-quality formal responses within strict statutory deadlines, maintaining fair, evidence-based outcomes.

Liaise with senior managers, contractors, elected officials and customers to resolve issues effectively and manage expectations.

Manage a high-volume caseload while maintaining KPIs, service standards and accurate case records.

Identify complaint trends and contribute to continuous service improvement; support colleagues with best-practice complaint-handling guidance

We are looking for candidates with experience of housing complaints, an understanding of the Housing Ombudsman Code, and good computer literacy.

Please apply now for immediate consideration or call Vickie to discuss